Refund and Returns Policy
HubPrompts.com
Last updated: December 5, 2025
This Refund and Returns Policy explains how refunds are handled for digital products purchased on HubPrompts.com (“HubPrompts”, “we”, “us”, or “our”).
By purchasing any product from HubPrompts.com, you agree to this Refund and Returns Policy, which forms part of our overall Terms of Use.
1. Scope of This Policy
This Policy applies to all purchases made directly on HubPrompts.com, including but not limited to:
- AI prompt templates and prompt systems
- Prompt packs and collections
- Workflows, automations, and systems
- Other digital resources and downloadable assets
All products sold on HubPrompts.com are digital-only. No physical goods are shipped, and therefore, traditional “returns” do not apply.
If you purchased a HubPrompts product through a third-party platform (such as another marketplace or reseller), their refund policy will apply, and you must contact them directly.
2. Digital Products and “All Sales Are Final”
Because our products are digital and accessible immediately after purchase, all sales are generally final and non-refundable, except in the limited circumstances described in Section 3 below or where required by applicable law.
By completing a purchase, you acknowledge that:
- You gain instant access to digital content.
- You cannot “return” a digital product in the traditional sense.
- You are responsible for ensuring that the product description matches your needs before purchasing.
We encourage you to carefully review product descriptions, previews, and any usage notes before completing your order.
3. Limited Refund Eligibility
While all sales are generally final, we understand that specific issues may occur. We may, at our sole discretion, offer a refund or replacement in the following situations:
3.1 Technical Access Issues
You may be eligible for a refund if:
- You have completed the purchase successfully.
- But you are unable to access or download the product due to a technical issue on our side or a confirmed platform error.
- And you have contacted us and allowed us a reasonable time to attempt to resolve the issue.
If the problem cannot be resolved within a reasonable period, we may provide a refund or replacement.
3.2 Duplicate Purchases
If you accidentally purchase the same product more than once using the same account:
- We may refund the duplicate charge(s),
- Provided that you notify us, we can verify the duplicate transaction(s) in our system.
3.3 Corrupted or Incomplete Files
If a product file is:
- Corrupted,
- Incomplete,
- Or clearly not functioning as described due to a file-related issue,
We will first attempt to repair, replace, or re-deliver the product.
If we are unable to provide a working version within a reasonable timeframe, we may issue a refund.
3.4 Mislisted or Clearly Misleading Product
If, in rare cases, a product is:
- Clearly mislisted,
- Or the actual content is significantly different from the core functionality described on the product page,
We may review your request and, if confirmed, offer a refund or store credit at our discretion.
4. Situations Where Refunds Are Not Provided
We generally do not offer refunds in the following cases:
- You changed your mind after purchase.
- You no longer need or want the product.
- You expected a different outcome from AI tools that you use with our prompts (e.g., ChatGPT, other LLMs) — AI outputs can vary and require human judgment.
- You do not have the required tools, software, or technical skills to use the product (e.g., access to specific AI models, platforms, or automation tools mentioned in the product description).
- You purchased the wrong product, but it was correctly described on the product page.
- You are unable to achieve specific results in your business or projects — we do not guarantee performance, earnings, or particular outcomes.
HubPrompts products are designed as prompt systems, templates, and workflows. They are tools, not guaranteed results. How you configure, test, and use them with external AI services is your responsibility.
5. How to Request a Refund or Report an Issue
If you believe you qualify for a refund under Section 3, or you are experiencing a technical issue, don’t hesitate to get in touch with us at:
Email: admin@hubptompts.com
To help us assist you faster, include:
- Your full name
- The email address used for the purchase
- Order ID or transaction reference, if available
- Product name or link
- A clear description of the issue (screenshots are helpful where applicable)
We will review your request in good faith and aim to respond within a reasonable timeframe. Submission of a request does not guarantee approval of a refund.
6. Refund Method and Processing Time
If a refund is approved:
- Refunds will generally be issued to the original payment method used for the purchase.
- Processing time may vary depending on your bank, card issuer, or payment provider.
- We are not responsible for any delays caused by third-party payment processors or financial institutions.
In some cases, we may offer store credit or a product exchange instead of a monetary refund, mainly when that provides an equivalent or better resolution for you.
7. Chargebacks and Unauthorized Transactions
If you believe there has been an unauthorized transaction on your account or payment method:
- Contact us immediately at admin@hubptompts.com
- Also, contact your bank or payment provider as soon as possible.
Filing a chargeback without first contacting us may delay resolution and may be considered a misuse of the dispute process if the transaction was legitimate.
We reserve the right to:
- Limit access to the Site or certain Products,
- Suspend or terminate accounts,
- Or refuse future purchases from users who repeatedly abuse chargeback or refund mechanisms.
8. Purchases via Third-Party Platforms
If you purchased a HubPrompts-related product through a third-party marketplace or platform (for example, a different AI marketplace or app store):
- Their refund and return policy will apply.
- You must contact that third-party platform directly for refund requests.
- We may not be able to process or override refunds for purchases made outside HubPrompts.com.
For more details on how PayPal handles refunds and disputes, please refer to PayPal’s official policy.
9. Changes to This Policy
We may update or modify this Refund and Returns Policy from time to time. When we do:
- We will update the “Last updated” date at the top of this page.
- Changes become effective once posted on HubPrompts.com.
Your continued use of the Site and continued purchases after changes are posted constitute your acceptance of the revised Policy.
If you disagree with the updated Policy, you should stop using the Site and refrain from making further purchases.
10. Contact Us
If you have any questions about this Refund and Returns Policy or need help with a specific order, you can contact us at:
Email: admin@hubptompts.com or use our contact us form.
Please include “Refund Request”, “Technical Issue”, or “Billing Question” in the subject line so we can route your message correctly.